Conditions and terms

Tropical-Car Rent a Car S.L.

Our cars are all equipped with air condition and radio/CD and are regularly serviced and technical checked (by the official TCB, Technical Control Board). There is no mileage limit. The car is permitted to leave the Gran Canary island only with our written allowance. Please ask us for permission to use the car also on another Canarias Island, but please note that rental and return is only possible in Gran Canary.

We offer exclusively a 100% full-insurance without self-participation - without rental deposit and compulsory use of credit cards! Further more the fully comprehensive insurance includes besides a passenger cover as well a legal personal liability insurance and a collision insurance. This means that we are liable for damage on rental cars caused by the driver himself. But by following causes rental drivers are liable for damages:

Increased alcohol consumption (above the legal limit), driving with drugs influence, loss of key (fee 100 euros), extreme speed (over 20% of legal limit), driving unpaved roads and trails, dirtiness and damage inside the car (broken bottles, fire damages, animal hair, etc. with fee up to 200 euros), transport of bulky goods (furniture, etc.) or sport equipment (surfboards, para gliders, etc.).

In the event of accident (even in parking lots), the driver is obliged to inform us by call of our emergency and service number (0034)670 785 403, 24 hours available. After accident ALWAYS the police has to be called to avoid problems with the insurance and the final invoice.

Penalties from police or other authorities during the rental period are charged to the customer. Should the car be towed, the customer is obliged to release it by the police and to pay the penalty.

We are not responsible for any items that were forgotten by the customer in the car or have been stolen.

Not allowed are: letting out to third parties, transporting something on the roof, transport of animals, exceptions are dogs and cats who by law are only allowed to be transported by boxes (by request we provide such boxes without fee). Animals are not allowed to leave the boxes in a parking car.

The customer accepts with his signature the insurance and as well the terms and conditions of the rental contract with Tropical Car SL. Should the customer make repairs of any damage at a repair company (without the owner's permission), Tropical-Car Company SL not obliged to pay the invoice.

Customer data protection see Datenschutz.

Court jurisdiction is Maspalomas.

Rental availability: We always rent out 24 hours a day, 365 days a year. Rentals of less than 24 hours will be charged as one day. Excess hours will be calculated with hour price = day price/24 and with the day price for more that 4 hours.

Payment: All prices here and in our prospects include all tax and insurances. There is no extra fee for paying with credit cards or bank transfers. There is no reservation fee or up front money. You can see the car before the rental and you can pay comfortable at hand over. At handover the tank volume readout is checked and noted within the contract. For example if the tank is half-full, the car should be returned with the same quantity. We are not obliged to pay fuel for the rental car or pay back surplus fuel.

Child seats are available in various sizes without extra fee. Navigation systems are available with extra fee. Please ask for the price because it depends of the rental duration.

Rental: We rent out cars from office or hotel from 9 am to 1 pm and up to the following day 8 am by the day price and otherwise by agreement or price list. After 1 pm to 7 pm and as well by hand over and return at the airport or harbour we rent out by price list. In case your hotel or arrival location (e.g. harbour) is too far from one of our offices, we offer a bring service with extra fee depending of distance and rental duration. This extra fee will be shown in the rental contract.

When reserving your car, the rental company reserves the right to hand you over an equivalent or higher-quality car from at least the same group or better, at the same price as you had previously booked.

Alteration or cancelation of reservation is free before rental. We reserve our right to cancel a rental contract every time and without grounds. This is to prevent abuse of the car. e.g. with crime and unlegal use of the car as driving with drog influence.

Driver: The car can only be driven by persons who are named in the rental contract. A 2th or 3th driver can be included in the rental contract without cost. The mimimum age for the car groups A, B, C and D is 21 years and at least 3 years driver licence. The mimimum age for the car groups E, F, G and H is 23 years and at least 5 years driver licence.